Always FREE shipping on orders over $75

Shipping Policy

Last updated: September 15, 2026

SHIPPING SUPPORT

At Koala T Herbals, we care about getting your order to you quickly and safely. We are a small, independent team, so processing or carrier delays can occasionally happen. If there is a problem with your shipment, email us at help@koalatherbals.com. We will review the situation and help determine the appropriate next step under this Shipping Policy and our Refund Policy.

PLEASE CONTACT US BEFORE RETURNING ANYTHING

Please contact us before returning a product. This allows us to confirm your order, document the issue, provide return instructions when applicable, and avoid unnecessary delays.

Help Center: koalatherbals.com/support/help
Email: help@koalatherbals.com

1. SHIPPING DESTINATIONS AND RESTRICTIONS

We ship only within the United States. We do not ship internationally, to U.S. territories, or to freight-forwarding services intended to route an order outside the locations we serve.

At present, we do not accept or ship orders to the following states:

  • Alabama
  • Arkansas
  • Connecticut
  • Indiana
  • Louisiana
  • Massachusetts
  • Vermont
  • Wisconsin

We also do not ship to the following local jurisdictions:

  • Sarasota County, Florida
  • Union County, Mississippi
  • San Mateo County, California
  • Denver, Colorado
  • San Diego, California
  • Oceanside, California

Laws, carrier requirements, payment restrictions, and the locations we serve may change. We may reject or cancel an order when a destination is restricted, becomes restricted before shipment, or cannot be served by an available carrier. Attempting to avoid a restriction by using a false address, alternate recipient, or forwarding service is prohibited.

2. PROCESSING AND DELIVERY ESTIMATES

We generally ship orders within 24–48 business hours, Monday through Friday. Weekends and federal holidays are not business days. Processing may take longer during sales, holidays, periods of high order volume, severe weather, carrier interruptions, inventory reviews, payment verification, or other circumstances outside our reasonable control.

Processing and delivery times are estimates, not guarantees. Delivery depends on the shipping method, destination, carrier, weather, and other factors. The delivery estimate displayed at checkout applies to carrier transit after processing unless the checkout page expressly states otherwise.

3. ORDER TRACKING

When your order ships, we will send tracking information by email and, when available, text message. Tracking information may take 24–48 hours to show movement after a label is created or the package is transferred to the carrier.

A shipping-label notification does not necessarily mean that the carrier has completed its first scan. Please use the carrier’s tracking page for the most current available information.

4. ADDRESS CHANGES AND UNDELIVERABLE PACKAGES

You are responsible for providing a complete and accurate shipping address. Please review the recipient name, street address, apartment or suite number, city, state, and ZIP code before submitting your order.

If you notice an address error before shipment, contact us immediately. We will try to update or cancel the order, but we cannot guarantee a change after an order has been submitted or processing has begun. Once a package has shipped, an address change, reroute, or intercept may not be available.

If a package is returned to us because the address was incorrect or incomplete, the package was refused or unclaimed, or the carrier could not deliver it, we will contact you after it is received and inspected. At your request and when permitted, we may:

  • reship the order after you provide a deliverable address and pay the applicable reshipping charge; or
  • process an eligible refund under our Refund Policy. Original shipping charges, if any, are not refundable when the delivery failure resulted from an address or delivery issue outside our control.

5. MISSING OR DELIVERED-BUT-NOT-RECEIVED PACKAGES

If tracking shows a package as delivered but you cannot locate it, please check other entrances, mail areas, parcel lockers, household members, and nearby neighbors. Carrier scans can occasionally appear before final delivery, so please allow one additional business day when appropriate.

If the package is still missing, contact the carrier and email us with your order number and tracking number. We will review the available tracking information and may assist with a carrier inquiry. A delivered scan does not automatically end our review, but it may affect the remedies available when theft, an incorrect customer-provided address, or another event outside our control is involved.

6. OPTIONAL SAVEDBY PACKAGE PROTECTION

SavedBy Package Protection may be offered at checkout for an additional charge. When selected and successfully paid for, eligible loss, theft, or damage claims are administered under SavedBy’s coverage terms, exclusions, documentation requirements, filing deadlines, and claim procedures. Coverage is not automatic for every event, and Koala T Herbals does not control or guarantee SavedBy’s claim decisions.

To begin a SavedBy claim, visit savedby.io/file-a-claim. You may also contact us if you need order or shipment information to support the claim.

If you declined package protection, you should still contact us about a missing, stolen, or damaged shipment. We will review the circumstances and help with available carrier procedures, but a refund or replacement is not guaranteed for theft or loss after confirmed delivery when the event was outside our control. Declining package protection does not limit remedies for an incorrect item, our packing error, a verified product defect, or any right that cannot legally be limited.

7. INCORRECT OR DAMAGED ORDERS

If you receive the wrong product, an incomplete order, or a product damaged in transit, contact us within seven calendar days after delivery. Include your order number, a description of the issue, and clear photos of the product, packaging, shipping label, and packing slip when reasonably available.

We may request additional information reasonably necessary to verify the issue. After review, we will provide an appropriate remedy under our Refund Policy, subject to availability and applicable law. Please keep the product and packaging until we tell you whether they are needed for the claim.

8. ORDER CANCELLATIONS BEFORE SHIPMENT

Contact us as soon as possible if you need to cancel an order. We will try to accommodate the request, but cancellation is not guaranteed once payment has been authorized, fulfillment has begun, a custom blend has entered production, or the order has shipped. We may also cancel an order because of payment problems, suspected fraud, inventory issues, pricing errors, legal restrictions, or carrier limitations.

9. CONTACT US

For shipping questions or problems, contact Koala T Herbals:

Help Center: koalatherbals.com/support/help
Email: help@koalatherbals.com
Mailing Address:
Koala T Herbals
3033 NW 178th St, Suite B 1008
Edmond, OK 73012
United States