Refund Policy

KOALA T GUARANTEED!

We stand by our products 100% and genuinely want you to unlock the Kratom magic. Kratom is a miracle for so many people, but it can take a little trial and error to find what works best for you. If you need support or have any questions, we’re always here to help.

If you’re not satisfied with your purchase, please tell us.
We’ll do our best to find a solution that works for you.

NO-HASSLE RETURNS

NEW / UNOPENED PRODUCTS

If you wish to return a product for a full refund, it must be unused and in the same condition it was when you received it.

We will accommodate full refunds within 60 days of your confirmed delivery date. For more information, see the REFUNDS section below.

USED / OPENED PRODUCTS

If you need to return an open or used product, that’s okay! We can offer you a similar replacement product, but refunds for opened or used products aren’t available.
Send an email to help@koalatherbals.com and let us know why the product didn’t work for you.

Our highly experienced customer service team is here to listen, troubleshoot, and offer resources. We want to make sure you are HAPPY!

PRODUCTS DAMAGED IN TRANSIT

If any of your products are damaged in transit, let us know right away. Items damaged in transit are eligible for replacement at no additional cost (subject to verification and availability).

Send an email to help@koalatherbals.com and describe what happened. Please include at least one clear photo of the damaged product(s).

INTERNATIONAL RETURNS

We do not ship outside the United States, and we do not accept returns from international customers. If you are an international customer, please do not attempt to return any products to us.

CONTACT US BEFORE SHIPPING YOUR RETURN!

We need a heads-up in order to serve you best. To get in touch, please send us a detailed email to:
help@koalatherbals.com

We try to get back to everyone within the same working day. Sometimes we're successful and sometimes not. If you don't hear back within 48 hours, please check your spam folder and try again.

REFUNDS

We’ll let you know by email as soon as we receive your return. After we take a look at everything, we’ll work with you to find the best solution, which may be a refund, store credit, or a replacement, depending on the circumstances.

ORIGINAL PAYMENT METHOD

If a refund is issued to your original payment method, please allow 5–7 business days for processing, depending on your bank or card provider. If you haven’t received your refund after this time, we recommend checking with your bank first.

Still need help? Email us at help@koalatherbals.com

🐨Truman’s always on call!

STORE CREDIT

Store credit isn’t automated just yet, but we’re happy to take care of you! If you’re owed store credit, we’ll issue you a unique discount code for the same amount to use on a future order.

ADDITIONAL SUPPORT

We’re here to help! If you have questions about the information above, or if you need help with anything else, please don’t hesitate to reach out. Live agents are available Monday through Friday, 9 am – 4 pm Central Time. If you contact us after hours, we will respond the next business day.