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Privacy Policy

Last updated: September 15, 2026

OVERVIEW

This Privacy Policy explains how Koala T Herbals (“Koala T,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit koalatherbals.com, create an account, contact us, or place an order through our website and related services (collectively, the “Site”).

1. PERSONAL INFORMATION WE COLLECT

Depending on how you use the Site, we may collect:

  • Contact and account information: your name, email address, phone number, account credentials, and communication preferences.
  • Order and delivery information: billing and shipping addresses, products ordered, transaction amounts, order history, discount information, delivery details, and package-protection selections.
  • Payment information: payment method, transaction status, payment tokens, and limited payment details provided to us by payment processors. Card or bank-payment information may be collected directly by our payment-service providers. We do not directly store complete payment-card numbers or card security codes.
  • Communications: messages, support requests, return or refund information, photographs you submit, survey responses, and other information you choose to provide.
  • Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, timestamps, cookie identifiers, and interactions with the Site.

2. HOW WE COLLECT INFORMATION

We collect personal information:

  • directly from you when you create an account, order, or contact us;
  • automatically through cookies, log files, local storage, analytics tools, and similar technologies;
  • from payment processors, shipping and tracking providers, package-protection providers, fraud-prevention services, and other vendors that help complete your transaction; and
  • from lawful sources when reasonably necessary to prevent fraud, protect the Site, or comply with legal requirements.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • create and maintain customer accounts;
  • process payments and fulfill, ship, track, and support orders;
  • provide order confirmations, delivery updates, safety notices, recalls, refunds, replacements, and customer support;
  • verify age, identity, payment authorization, and order eligibility;
  • detect and prevent fraud, abuse, security incidents, and unlawful activity;
  • operate, troubleshoot, analyze, and improve the Site;
  • maintain business, tax, accounting, and transaction records;
  • enforce our policies and protect our rights and users; and
  • send marketing communications when you have requested or consented to them, subject to your right to unsubscribe.

4. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and other parties when reasonably necessary to operate the Site and fulfill your requests. These parties may include:

  • website hosting and deployment providers, including Netlify;
  • account, authentication, and database providers, including Supabase;
  • payment gateways, processors, banks, and fraud-prevention providers, including NMI and the financial institutions involved in a transaction;
  • email and communications providers, including Resend;
  • analytics providers, including Google Analytics;
  • shipping, postage, tracking, and delivery providers, including Pirate Ship and applicable carriers;
  • package-protection providers, including SavedBy, when package protection is selected or a claim is submitted; and
  • professional advisers, insurers, government authorities, courts, or other parties when disclosure is required or permitted by law.

Service providers may process personal information under their own privacy policies and contractual obligations. We may also disclose information as part of a merger, financing, acquisition, sale, reorganization, or transfer of all or part of our business, subject to applicable law.

5. PAYMENT INFORMATION

Payment information is transmitted to payment-service providers for authorization, processing, fraud screening, and recordkeeping. If you select a card, electronic-check, ACH, or Mobile Check payment method, the information required for that method may be collected or processed by the applicable payment provider and financial institutions. We may receive transaction identifiers, payment status, account-holder information, and limited payment details needed to administer the order.

6. COOKIES AND ANALYTICS

We use cookies, local storage, log files, and similar technologies to keep the Site functioning, preserve cart or session information, understand Site activity, improve performance, and help prevent fraud. You can control many cookies through your browser settings, but disabling necessary storage may prevent parts of the Site from working correctly.

We use Google Analytics to understand how visitors use the Site. You can learn about Google’s privacy practices and available controls at the Google Privacy Policy and the Google Analytics Opt-out Browser Add-on.

Some browsers offer “Do Not Track” or other privacy signals. Because there is not one uniform industry standard for every signal, the Site may not respond to all signals except where required by applicable law.

7. MARKETING COMMUNICATIONS

Transactional messages concerning an account, payment, order, shipment, safety notice, recall, refund, or support request are part of providing the requested service. Marketing email or text-message consent is separate from accepting our policies or making a purchase.

If you subscribe to marketing emails, you may unsubscribe using the link in the message or by contacting us. If we offer marketing text messages, applicable opt-in disclosures and instructions for stopping messages will be presented when you subscribe. We do not share text-message opt-in data or consent with third parties for their own marketing.

8. SALE OF PERSONAL INFORMATION

We do not sell personal information for money. We disclose information to service providers and other parties for the business purposes described in this policy. Certain privacy laws may define “sale,” “sharing,” or targeted advertising more broadly than an exchange for money. Where applicable, you may contact us to exercise the rights provided by those laws.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain transaction and business records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, tax, accounting, safety, and regulatory obligations. Retention periods vary based on the type of information and why it was collected. We may retain information longer when required by law or reasonably necessary for an active dispute, investigation, or legal claim.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying us if you believe your account or information has been compromised.

11. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, or deletion of certain personal information; obtain a copy of certain information; withdraw consent; or opt out of certain uses or disclosures.

To submit a request, email us at help@koalatherbals.com. We may need to verify your identity and request before responding. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification. We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. CHILDREN AND AGE RESTRICTIONS

The Site and our products are intended only for adults who are at least 21 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and address the matter.

13. THIRD-PARTY SITES

The Site may link to websites or services that we do not control. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised policy on this page and update the “Last updated” date. Material changes will apply prospectively where required by law.

15. CONTACT US

For privacy questions, concerns, complaints, or requests, contact Koala T Herbals: